Wednesday, 7 January 2009


Or rather it isn’t. In the UK we were dreadful until taught how to do it right by the now retreating tide of Eastern Europeans. They swept in and showed us what good manners, customer focus, smiling and a belief the customer was ALWAYS right, can do.

We are now going to be on our own.

Let’s make 2009 the year in which we lift our game and become exceptional at serving our customers. Let’s train everyone to be great at it. We’d better….

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