SERVICE IS GREAT

Or rather it isn’t. In the UK we were dreadful until taught how to do it right by the now retreating tide of Eastern Europeans. They swept in and showed us what good manners, customer focus, smiling and a belief the customer was ALWAYS right, can do.

We are now going to be on our own.

Let’s make 2009 the year in which we lift our game and become exceptional at serving our customers. Let’s train everyone to be great at it. We’d better….

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THE ARTS HAVE IT

It’s what happens when the economy zigs; we zag back to cheap live theatre.

The West End will have a horrible time as we sniff out good value pre-runs and small theatres. This will be a golden age for low-cost young talent. Check out what is going on locally in churches, small theatres or town halls.

You can have a great evening out for the fraction of what you normally spend. Or go to the Cinema which is still cheap for the experience.

Next - something about Sport

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THE RIGHT VALUES

Not really, if we take a hard look at our world and its values.

We shouldn’t put up with knife crime, functional illiteracy, epidemic marriage collapses, obesity, binge drinking, incompetent bureaucracy and all that stuff that is so irritating, any longer. Recession slows things down so it will give us time to deal with what we want our children’s world – this world – to be like and make it happen.

The values debate will be big news in 2009 – be part of it. Decide the few things that really matter.

No. 3 tomorrow - it's about innovation.

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