THE GENTLE ART OF MANAGEMENT

I have watched mismanagement played out on a micro and macro stage recently. On a micro level – in businesses I know -  I have watched train crashes develop in slow motion as ill chosen words in e-mails have provoked anger and then irreconcilable differences, resignations and recriminations.

I suspect social media and digital communication may  be responsible for more current catastrophes than anyone realises. Recently exposed e-mails from within Oxfam make the point. Most e-mails are poisonously incautious.

On the bigger world stage it’s fascinating that we seem to have collectively embraced a need for the “smack of firm government” … a concept which seems closer to the relationship of the egregious Jacob Rees-Mogg and his nanny than anything else.

What is it that makes Putin, Erdogan, Macron, Trump, Xi Jinping and yes even Kim Yung Un so appealing to so many? Why do people admire dictators or leaders who, with the exception of Kim Yung who is a ‘monarch’ by inheritance, emerge from nowhere. In a recent TV programme ‘Putin; the New Tsar’ the question is asked how a poor boy from a tiny flat in St Petersburg was transformed into an untouchable dictator and the richest man in the world through breath taking kleptocracy? It didn’t answer that question by the way.

Is it because we’re secretly drawn to nasty people that so many monsters succeed? How did Hitler do it? From the “cowardly pig” corporal that fellow soldiers in the first world war allegedly called him, to Supremo Nazi nightmare. Although apparently he was fond of dogs so he wasn’t all bad then. Putin likes dogs too as he showed by introducing his huge labrador to dog-hating Merkel –nice one Vladimir!

The better news is that such rotters are being ousted – Gadaffi, Sadam Hussein, Mubarak, Robert Mugabe and Jacob Zuma. But the cost of their removal  is considerable.

Jim Collins in a legendary book about leadership “From Good to Great” (2001) wrote about what he called ‘Level Five Leadership’ where humility and fierce resolve triumphs over egocentricity. Leaders who are great listeners and coaches are what we need not loud-mouths.

So do we need more women at the top? Lady Barbara Judge - ironically named following her management misjudgements leading to her departure from the position of Chair of the IOD – suggests not. She sounded tough and rough-talking like most alpha men wielding the managerial mace and chain.

No,  what we need are more good people to run our lives. Kind, well mannered and selfless people. The idea of thieves and thugs being in position of great power may appeal to the students of great dictators like Timur the Lame, Genghis Khan or Bonaparte but is clearly barmy.

Not everything in life is about winning.

It’s about doing things well and collaboratively. And it’s about setting a good example. Nearly all the mistakes in history are made by creating needless offence. Gentleness is a great art. Don’t underestimate it.

LET ME HUG YOU

Roger Scruton was talking about “kitsch” today - you know that kind of self-regarding sentimentality that happens every Christmas. Oscar Wilde clearly got (and despised) kitsch when he said:
“A man must have a heart of stone not to laugh at the death of little Nell.”

Yet in the past week I experienced what could have been kitsch but really wasn’t.

David Abbott’s Memorial Service first. David was co-founder of Abbott Mead Vickers, Britain’s largest advertising agency. In his eulogies people said things like “we shall not see his like again.” And in truth we probably shan’t. One of his co-founders, Peter Mead, has written a book called “When in Doubt Be Nice”. And they were nice. They created a business with real values. The AMV brand, more than others, really understood branding and here’s how in a speech David himself made:

"You care about two things.  You care about quality – in everything you do. From the chairs in Reception, to the way you answer a phone, to a piece of Typography, to the ideas you have, to the research you put your name to, to the meetings you hold, to the way you hang a picture, to the way you crop a photograph or write a line.

Quality is always possible and always under threat, but if you don’t seek and defend it you won’t be satisfied and you won’t be happy. The second thing you must care about?  That’s easy.  It’s each other. Take care of each other and nearly everything else will take care of itself.  It’s pat, but it’s true."

And the second bit of kitsch (only it wasn’t either) was the Aldrington Primary School Carol Service - that’s where our grandsons go. I recall a guy whose credo was the need to tell the truth regardless of the consequences. He visited a Primary School, went into a room where all the recent art was pinned up and said “but this is, well this is just rubbish - all of it. Kitsch rubbish.” Well the concert by any standards wasn’t kitsch. It was great, lusty, joyful with a few astonishing “I can’t believe they’re only nine” moments.

Whilst all this was going on I was working on some stuff about winning, you know zero-sum-game, alpha male stuff, “let’s do it to them before they do it to us.” And I’ve been wondering if being nice and trying to be a good, kind person isn’t a better strategy. In the end the world in which we live is about people it’s not about stuff. It’s how we empathise with each other that matters.

I recall Rodney King - the guy who was brutally beaten up by the LA Police in 1991 with the event caught on incriminating camera. King was no saint but he said something quite saintly.
“Please can we all get along…I mean we’re stuck here for a while…we can sort it out”

This is a kitsch picture though! Sorry.

YOU AREN'T GETTING ENOUGH SLEEP

Nearly everyone I know is going around feeling tired. For sure, this is a busy world but is there more to this?

There is. It’s sleep deprivation that we’re all suffering from.

I’ve found a compelling study from the States which shows all the top athletes are now treating sleep as importantly as diet. The data is compelling. Sleep enough and your accuracy in tennis improves by up to 42%. Which, of course, is why that master tennis player, Roger Federer, sleeps 11 – 12 hours a night. Now that is serious teenage sleeping. That is, in fact, professional sleeping. And it’s also why the champion skier Lindsey Vonn says “I love to sleep”.

I’m with Lindsey. And I’m against all those alpha males telling me 4 hours a night is plenty. Being knackered isn’t macho, it’s crackers. I believe it may well be they’ll discover the financial crisis was brought about by crack bankers having too little sleep.

Two other myths to debunk.

Cigarette manufacturers telling us – do you recall the straight faces with which they did so? – that cigarette advertising made people change brands not want to take up smoking. Balloney. I was exposed to a raft of old ads at Sheffield Park Railway Station on the Bluebell line recently which is an authentic trip into the past and the romance of steam trains and the wonderfully blunt world of great poster advertising for Brasso, Camp Coffee (“the best”) and cigarettes. As someone who’d long given up I was struck by how suddenly and desperately I wanted a cigarette, Woodbine “the great little cigarette” or Players or Craven A….anything.

And finally the theory about “just in time” which I’ve always worried about as it seemed to me to be another way of saying “nearly too late” or as Honda are discovering “much too late.” They’ll run out of parts in the USA and UK in the next five weeks. Just in time makes sense only in a perfect world.

So tomorrow I’m going to stock up with essentials, smoke a few cigarettes and then get off to bed for a very long time.

Just like the old days.