Showing posts with label banking. Show all posts
Showing posts with label banking. Show all posts

Monday, 30 November 2020

LETTING OFF STEAM

I keep on hearing people talking about their ‘mental health’ as though it were a badly behaved pet puppy or, perhaps, a  bit like the daemons in Philip Pullman’s novels. To be sure we have probably all found the lockdown and the past year rather stressful but a bit of stiff upper lip and pulling ourselves together might not go amiss, as the Edwardians would have said. 

But there is another way. 

Swearing.

Emma Byrne has written a book called “Swearing is Good for You – The Amazing Science of Bad Language”. The book says not only that some form of swearing has existed since the earliest humans got irritated, but it states that swearing can reduce pain, help stroke victims learn how to speak again, and, even, encourage teamwork. 

The book cites historical case studies and claims to have conducted cutting-edge research. Emma writes about chimpanzees creating their own swearwords; about a man who lost half his brain in a mining accident experiencing a new-found compulsion to swear (well I’m not surprised at that). In short Dr Emma Byrne describes the fascinating science behind swearing and how it affects us physically and emotionally. More importantly she asserts that it’s beneficial to our mental health. 

What a load of old bollocks I thought.

But in my own experience swearing can indeed be a way of emphasising a fact or an intensity of feeling. An old friend who is a magically passionate presenter uses the f*** word liberally. It’s his own eccentric form of punctuation. You become immune to it after a while so when he stops using it your ears prick up and you double your concentration.

Another person I know seldom swears very seldom but when she does the effect is nuclear.

One of our grandsons when he was about 3 showed some precocious talent at invective when his mother was irritated by someone’s driving shouting “dirty nappy-man!” at the offender. 

But the vocabulary for swearing is generally rather limited and there’s a need to create some more exotic terms with which to sprinkle our vocabulary. I enjoyed a few Michael Spicer’s used. He called Donald Trump ‘a massive fart’ and a ‘puffin’ (not bad), Priti Patel a ‘brainless wasp’ and as a simple expletive ‘Jeremy H. F***ing Hunt’.

Here were a few new ones I quite liked:

- Gnashgab – someone who constantly complains

- Klazomaniac – someone who speaks very and irritatingly loudly

- Muck-Spout – what this blog is all about – someone who constantly swears

- Windf***er – archaic term of abuse but which describes someone vague and useless

But we can be more inventive and the impact can be explosive – calling someone ‘a useless smear of slime’ can be as disorientating as calling them a ‘useless turd’ (as opposed to a useful turd??)

In the Times recently the results of a three-month study into the frequency of use of swearing in different professions appeared.

The league table surprised me:

1. Banking – ‘f***’ - 960 times a week observed in their offices – extraordinary. 

2. Law – ‘bullshit’ – well that’s self-awareness at least

3. Hospitality (thanks to Gordon Ramsay I imagine) 

4. Sales – naturally

5. Media – ‘bollocks’ – which, of course, it is

What disappointed me deeply was my previous profession, “advertising,” came a miserable 9th. How times have changed. In my day we were the kings of abuse. We were so politically incorrect it makes me cringe to remember. The air around us was not blue it was technicolour with vivid, excoriating abuse.

So if you feel the need to swear just let rip. You’ll feel a lot better. It’s official.

Wednesday, 23 December 2009

Bankers just aren’t very bright are they?

I was prepared to forgive the poor souls their indiscretions and absurd Toad-of-Toad-Hall poop-poopness about their bonuses. I was even prepared to concede that leveraging your debt to the tune of forty four times (as Lehmans did) was a touch over bold but not exactly criminal.

But then I realised what it meant in layman (or Lehman terns) terms was if you, personally, had a house, net of mortgage worth say £600,000 and other assets, pension, cash, paintings, car, lawn mower, books worth another £300,000 then you were in Lehman terms, worth around £39.5million.

And then I read “Too Big to Fail" by Andrew Ross Sorkin (read it – it’s an essential insight into financial hell) and I realised these people quite simply weren’t very bright at all.

Firsts, yes. MBAs, of course. Millions of dollars, very many.

But they had absolutely no clothes. They were stark, bollock naked when it came to pass the parcel.

The penny finally dropped when I recently saw a poster for the shamed HBOS, trading under Lloyds TSB. Here’s what it said:-

“Our bank managers are here to help you. Their specialist subject is money.”

I think that lies on at least three counts.

And I think it means you the customer have to start giving that so called “specialist” a very hard time indeed.

Monday, 11 May 2009

THEY ARE SAYING THIS WAS A MALE RECESSION

Perhaps to be a little cynical that is why it is over almost before it has started.

All the signs are that green is the colour and surge is going to replace shoots.

If you believe what you read.

The story about male recession was in the Times a week or so ago and was about a McKinsey study revealing an emergence of an alarming gender imbalance in the city. Women are departing in their droves through voluntary redundancy, resignation or whatever. The emigration supposedly brought about by a high level of disapproval and anger at male excess and sheer bad behaviour.

One woman said “they were foul enough in the good times but now they are repellent”.

The women are off to set up their own businesses – what price the first all female bank? – now that would be a winner. And behind they leave chaos. Because without some kind of gender balance this is going to be a very unstable and erratically managed place.

If this was a male recession this loss of women terrifies me. It would terrify Tom Peters even more. It was Tom who said in Re-Imagine!

“Women make most of the buying and investment decisions. Women are better investors than men.”

He added “women roar”.

I think that’s what they’ve just done.

Monday, 2 February 2009

JIM ROGERS THE POUND

Jim Rogers went to Balliol so he can’t be all bad.

But last week he told the world that sterling was finished, to sell the pound and that Britain was bankrupt.

It was all rather depressing.

Especially as Jim’s an exceeding rich and successful person and a one time colleague of George Soros.

So he should know.

Yet apparently this is the man who told us a couple of years ago to invest in Zimbabwe.

This piece of news about him cheered me enormously.

Britain is not finished but some of its aspirations are and thank heavens for that.

  1. We are not a Premier League country any more.
  2. Britain sounds great without the Great
  3. Can we stop giving our money away to Overseas Development – we don’t have much left
  4. Can we have a sensible conversation about the Olympics?
  5. Can we invest in a 21st century manufacturing/innovation economy?
  6. Can we stop trying to keep the terminally ill companies alive that have no future?
  7. Can we get an SAS economic squad together to resuscitate the ones in peril that we need to keep by taking smart people out of retirement if necessary to help them?
  8. And can we stop paying stupid fees to advisers? I heard about a consulting firm who claimed they had to charge large fees as their overheads were so high. Ironically their first name is “Price”.

Britain will be fine.

All it needs is for us to be resourceful, innovative and energetic and – this is the real key – stop listening to the doom mongers….Jim Rogers is wrong (again).

Tuesday, 6 January 2009

THE PRICE IS RIGHT

We live in a world that is looking for a bargain. Prices are falling and will continue to do so. Reconcile yourself to lower prices, smaller margins and lower earnings. See how to get your prices lower without killing your suppliers.

Do everything you can to be a low cost producer.

Tomorrow - a point of view about 'service'.

http://www.richardhall.biz/

THE AGE SANDWICH

The young have technology under control, the old are willing learners of technology and teachers of other stuff. Between them they are the majority…know a little all too well and have forgotten more than they knew. This is the new alliance. Grandmother and Grandson against the world. Spend time educating and helping the next generation and the one after.

Look what the current one has managed to do. And if you are the next generation insist you get this help.

http://www.richardhall.biz

Tuesday, 18 November 2008

SEEING INTO THE FUTURE OF BANKING

There are four new Barclays in the UK. London, Birmingham, Manchester and Brighton. I was prepared to be grudging in my interest not ever having used Barclays but I was blown away.
It’s a big space with real people in open cubicles talking to customers down one side and a counter at the end for currency and straightforward transactions, loads of ATMs, a comfortable waiting area and a control, co-ordination area run by bright cheerful girls who direct you to the right place.
The floor seems to be limestone – no horrid carpet tiles. It’s classy, airy and Terminal 5 up-market. A place you wouldn’t mind spending some time.
Upstairs they have great but little, smart and functional offices and a waiting area that is really smart for business customers and big transactions.
This is the future and I like it.
Customers are being treated like important human beings and do you know I saw staff and customers talking, laughing and having a good time.
To end this when I congratulated John Varley he wrote a delightful – “I’m always here for you” letter in reply. And you know I believed him.
This is a revolution.