ENCOURAGING BAD BUSINESS TO CHANGE (OR DIE) RATHER THAN WITHER

“It is the secret of the world that all things subsist and do not 

die, but only retire a little from sight and afterwards return again. 

Nothing is dead; men feign themselves dead, and endure mock funerals 

and mournful obituaries, and there they stand looking out of the 

window, sound and well, in some new strange disguise.” 

Ralph Waldo Emerson

This is the anthem of corporate life. The return of “motor city”. The glorious renaissance of BP. The rebirth of Merrill Lynch.  A group of us were talking about Thornton’s and Kodak and similar companies; enterprises to which the word enterprise has long ceased to be appropriate. Creatures coughing, withering and trying to reinvent themselves using the self-same ingredients that had caused their demise. Proving themselves mad as Einstein suggested:

“Insanity is doing the same thing over and over again and expecting different results.”

And yet despite all the changes that are happening daily there seems to be a curious recycling going on. Look at the top CEOs and CFOs – pretty much the usual suspects. Look at the high street and reflect in general how long it takes the mortally wounded to actually die. We concluded that all those who failed did so for two obvious reasons. Failing to give consumers what they wanted or just boring them by failing to innovate or believing that they could retain their success eternally – The Dorian Gray fallacy. Kodak executives were brainwashed into believing they were right and the world was wrong. So it was with Rank Xerox, De La Rue, Motorola and Nokia.

Executives get paralysed by the prospect and consequences of change. Courage goes with executive packages.  But let’s suppose we could change anything ahead of having to – suppose we constantly reinvented things before we got outdated or under threat.  I am not suggesting we set up a commercial Dignitas whereby dodgy companies are taken to Switzerland before they are ready but that early on they have the courage to turn their faces from the CFOs to the CMOs and say – what (if anything) can we do with what we’ve got that will be world class?

To go back to Emerson how can we create something “sound and well, in some new strange disguise.”

That’s real marketing.